Privacy Policy

1. Personal and Non-Personal Information

1. For the purpose of this Policy, the term "Personal Information" shall mean any information you or your employer provides to Saathi and shall include, without limitation, your name, gender, date of birth, age, phone number, photograph, financial information such as bank account details, credit card or debit card details, payment details, personal email ID, Saathi password/PIN, employee identification number, official email ID, employment history, attendance records, and KYC details (PAN, Aadhaar Card, Address Proof, Salary Slip, bank account statements, and income tax returns where required by law).
2. For the purpose of this Policy, the term "Non-Personal Information" shall mean information that does not specifically identify an individual, including questionnaire responses, activity data, browser type, mobile device model, unique device identifiers, Internet Service Provider (ISP), and Internet Protocol (IP) address.
3. Personal and Non-Personal Information together is referred to collectively as "Information".

2. Information Collection and Use

1. While using our Platform, Saathi may collect Information from you when you open an Account, complete an application form, interact with product features or services, participate in financial surveys, interact with our customer care team, or carry out transactions. We use Personal Information provided by you solely for providing the services offered by Saathi and improving the Platform.
2. By using Saathi and providing your information, you consent to the collection, processing, and use of the information you disclose in accordance with this Privacy Policy, including consent for sharing your information with regulated partner entities as outlined herein. If you do not agree to the terms of this Privacy Policy, please do not access or use the Platform.
3. We may use the information to record, support, and facilitate your participation in services; track your preferences; customize your experience; enable merchant transactions; deliver program information; market updates; resolve disputes; detect and protect against error, fraud, and unauthorized activity; enforce our terms; and protect the integrity of the Platform.
4. When you visit the Platform, limited Non-Personal Information is collected automatically and logged to facilitate, evaluate, and verify platform operations.
5. You are strongly advised to keep passwords and PINs strictly confidential. Use complex combinations of alphanumeric characters and avoid easily guessed dates or sequences. You undertake not to disclose your password or PIN to any third party.

3. Disclosure of Personal and Non-Personal Information

Saathi treats your Personal Information with strict confidentiality. Disclosure is limited to authorized employees, affiliates, consultants, and business associates on a need-to-know basis to fulfill services.

Your Information may be disclosed/shared:

• To Business Affiliates & Regulated Partners: Where products (savings accounts, loans, deposits) are jointly offered or fulfilled through regulated banking institutions.
• To Third-Party Service Providers: Trusted vendors providing KYC verification, payment gateway processing, customer support systems, hosting infrastructure, audit, and IT security.
• In Business Transfers: In the event of a merger, acquisition, or sale of assets, subject to continued adherence to confidentiality obligations.
• Under Legal Process: When required by Indian law, RBI directives, court order, or governmental authorities to detect fraud, prevent financial crime, or protect user safety.

The above does not include selling, renting, or leasing your Personal Information to any third party for commercial marketing purposes.

4. Protection of Information

Saathi takes industry-standard physical, electronic, and administrative safeguards to secure and protect your data from loss, misuse, unauthorized access, alteration, or destruction. While no system can be guaranteed 100% impenetrable, we use bank-grade encryption and access controls.

In compliance with mobile platform guidelines and regulatory statutes, the categories of data processed by Saathi include:

5. Log Data

We automatically collect limited technical information whenever you visit our website or use our mobile applications ("Log Data"). This may include your IP address, browser type, operating system version, the pages or screens visited, access timestamps, and diagnostic session identifiers.

6. Cookies

Cookies are files with small amounts of data stored on your device to remember preferences, maintain secure login sessions, and improve your experience. You can instruct your browser to decline all cookies; however, some portions of the Platform may not function optimally without them.

7. Security & Force Majeure

We take appropriate security measures to protect against unauthorized access or alteration of data. Saathi shall not be held responsible for any loss, damage, or misuse of your Personal Information attributable to a Force Majeure Event, such as sabotage, fire, flood, acts of God, civil commotion, strikes, riots, war, computer hacking, or unauthorized access to storage systems beyond reasonable operational control.

8. Changes to this Privacy Policy

Saathi may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this URL. Continued use of the Platform and services following changes constitutes your acceptance of those revisions.

9. Third Party Platforms & Advertisers

This Privacy Policy does not extend to third-party sites linked from our Platform. Links are operated by third parties and are governed by their respective privacy statements. We encourage you to review their policies prior to engaging.

10. Account Deletion & Right to Erasure

We respect your right to request deletion of your account and personal profile data. If you wish to delete your account:

1. Submit a deletion request via our portal or by emailing support@besaathi.com with your registered mobile number.
2. Upon receipt, personal identifiers such as name, phone number, and email will be permanently deleted.
3. Account deletion requests are processed within 7 working days.

Certain financial transaction records and statutory KYC documents will be retained for the statutorily mandated duration to comply with applicable Reserve Bank of India (RBI) Prevention of Money Laundering requirements.

11. Mechanism for Grievance Redressal

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details for raising grievances are provided below:

Grievances are acknowledged within 48 hours and resolved in accordance with statutory guidelines. See our complete Grievance Redressal Policy.